Ok, so I'm a total noob with this exchange stuff. I recently had an issue where a mailbox didn't delete when a user was deleted. I was able to locate the mailbox in the Exchange System Manager.
(btw the path to the user store is admin groups, location, exchange server the account resides on, storage group, mailboxes)
When I would right click on the broken email box, I had Reconnect and Purge greyed out. Turns out you have to run the cleanup agent first.
Right click on Mailboxes and the top option is Run Cleanup Agent. When its done, you'll see a red x by the disconnected mailbox, you can now reconnect or purge the account.
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