Public Folder contact list missing from Other Contacts

In a perfect world, you would do the following to add a public folder contact to your contacts list.

Go to the public folder, right click and add to Favorites.

Other things you can do...

Go to the Public Folder Contact, right click the Contact, Properties, go to the Outlook Address Book tab, and click the check mark for Show this folder as an email Address Book.

Once this is done, you can verify it is in your contact by clicking on the address book icon

Now right click on the Contact again and click Add to Favorites, it should now show up in Contacts under Other Contacts.

Showing the folder as an email Address Book alone will NOT put the contact into your Contacts pane.  You will either have to both check the box and add to favorites, or simply add to favorites.  If its in favorites, delete from the favorites and add it again.  If its still not showing up in Other Contacts, delete the .ost file.

I had a user that had nothing in Other Contacts, even though the specific contacts were already in Favorites in Public Folders.  I deleted the .ost file and it came back.