Monday, May 27, 2019

Wacom Intuos CTH 480 not working in photoshop

Windows 10 build 1809, fully up to date as of 5/27/2019
Photoshop CS6

Situation:
The Wacom pen would work as a mouse, I could draw in paint, but I could not draw in Photoshop. As soon as PS was the focused window, the pen would not move the cursor at all. The strange part was, I was able to use my finger on the Wacom tablet and the cursor would move in PS, I could even draw if I clicked the mouse button on my laptop and scribbled on the tablet. Obviously no pen pressure. I was able to draw in Illustrator also, weird.

I tried the normal fixes, disabling Windows Ink in the Wacom settings, even disabling Windows Ink totally with registry edits, but non of this helped.

What ended up fixing this is uninstalling all Wacom and reinstalling. Now, I did this uninstall/reinstall dance multiple times. The time it ended up working I did this:
Went to Device Manager (right click This PC and go to manage) and uninstalled the Wacom Tablet, including drivers (located under Human Interface Devices).
Then I uninstalled all versions of Wacom in Apps & Settings.
I downloaded and installed 6.3.34-3
Link to driver homepage: https://www.wacom.com/en-es/support/product-support/drivers
Direct link to driver: http://cdn.wacom.com/u/productsupport/drivers/win/professional/WacomTablet_6.3.34-3.exe

If these don't work, find the most recent driver on the wacom website. And who knows, maybe microsoft will auto recognize these down the road, like they do with wireless mice and keyboards. Making this whole post irrelevant.)

Once that version is installed, and Adobe is all up to date, go into Photoshop and move the mouse, if it works and its still not writing, make sure to click the buttons at the top of Photoshop for Always Use Pressure for Size.

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