Wednesday, February 20, 2013

Auto-reply on shared mailbox in an Exchange environment

This one is a major PITA being in help desk and having no access to the exchange console.  Although, I've never had access to the exchange console so that might not help...
Anyway, to add the auto response to a share mailbox, first the user has to have access to the shared mailbox (duh)
Go to the Control Panel, Mail, Show Profiles
You're going to Add a new profile, name it whatever you'd like (I'd recommend using the shared mailbox name)
Go to Manually Configure, since the user won't have a password for the shared mailbox
Choose service MS Exchange
Enter the Exchange Server address and the name of the account.
Finish.

**Note: On the Show Profiles page, there is a selection for Prompt for a Profile to be used, select this option so you can select the new profile when you open Outlook.

Close and Open Outlook selecting the profile you just created.

Now you can create the auto reply rule.

Select New Rule
select "Apply to Messages I Receive"
select "Sent only to me" or "Where My Name is in the To Box" whichever you prefer
select "Have Server reply using a specific message" then click the "a specific message" at the bottom.
This will open an email window, leave the from and to fields blank.  Give it a subject and a body, a nice full body, with 'a sort of oaky afterbirth' (office quote sickos!) if possible.
Click Next and Finish and test it.


2 comments:

  1. I didn't realise you could open other mailboxes without knowing the password (as long as you have full access). Your tip avoided me a major headache! Thanks

    ReplyDelete

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